Service commitment

The spirit of honesty and trustworthiness also runs through the field of Sunshine product service. T The spirit of honesty and trustworthiness also runs through the field of Sunshine product service. Our company is the first in the industry to implement "Sunshine products customer service certificate" and standardize the service behavior of all aspects. The huge network advantages and strong organizational strength ensures the efficiency and quality of pre-sales, sales, and after-sales service. Sunshine regards the "customer service" as the key to reflect the enterprise value. The satisfactory smile of each customer is the spur and encouragement for our company. We warmly welcome friends at home and abroad to visit and guide!

 

Pre-sales service

 

Free field investigations are available to obtain specific data. Adhering to the customer-centered idea, our company provides customers with a variety of comprehensive and feasible solutions for customer reference and chooses the best solution for customer.

 

Sales service

 

Our company provides all-weather installation in strict accordance with the national standards. After completion of installation and debugging, we will ask customers for acceptance, seek customer feedback, fill out the quality acceptance form, and complete the product guidance.

 

After-sales service

 

Warranty service: free warranty of equipment within three years, life-long maintenance, providing customers with rapid and necessary services. After the warranty period, the equipment maintenance only charges the material cost, regardless of the labor cost.

Telephone support: set up customer hotline, immediately deal with customer problems encountered when use.

Version upgrade: provide customers with information about the project and software version upgrade free of charge.

Escort services: set up customer files, customer tracking services, free of charge for the annual inspection and regular maintenance.