Customer Heaven

Service Commitment

Engineering achievements

Sunshine Service

Human Resources

Service Commitment

 

We offer a sunny smile and a commitment to honesty and integrity, which is also reflected in our product service. We are industry pioneers in implementing the "Sunshine Product After-Sales Service Qualification Certificate," standardizing every detail of every aspect of service. Our extensive network and strong organizational capabilities ensure fast and high-quality pre-sales, in-sales, and after-sales service. Sunshine considers "customer service" the key to demonstrating corporate value. Every satisfied customer's smile is an encouragement and motivation for "Sunshine serving society." We warmly welcome domestic and international business partners to visit and guide us!

 

Pre-sales Service

 

Free on-site surveys to obtain specific data. Customer-centric approach, providing customers with a variety of comprehensive and feasible solutions for reference, resulting in the best solution that satisfies the customer.

 

In-sales Service

 

Strictly follow national product standards for 24/7 installation and commissioning. After installation and commissioning, customers are asked to inspect and provide feedback, filling out the quality acceptance form, and completing product usage guidance.

 

After-sales Service

 

Warranty Service: Three years free warranty and lifetime maintenance for equipment, providing customers with the required services quickly and efficiently. After the warranty period, equipment repairs only charge for materials, not labor.

Telephone Support: A customer hotline is established to handle customer issues during use in a timely manner.

Version Upgrades: Free provision of project information and software version upgrades to customers.

Concierge Service: Establish customer files, provide follow-up service to customers, and provide free annual inspections and regular maintenance for customers.