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Enterprise Quality Credit Report
2017-01-12
(I) Foreword
Jiangxi Sunshine Safety Equipment Co., Ltd. quality credit report preparation instructions:
1. The quality credit report published by Sunshine Company is compiled in an objective and fair manner. The content of the report is true, effective, and in line with the actual situation of the company. The content of the report includes improving the quality awareness of the company's employees, the quality organization management system, and the quality concept.
2. The report release cycle is from April 2014 to April 2015. The data in the report are true and accurate.
3, the report to obtain detailed inspection of our company's website:www.jx-yangguang.com
Directory
(I) Foreword………………………1
Chairman's Speech
Enterprise Profile
Body of (II) Report .................. 4
1. Quality Concept………….. 4
2. quality management………….. 5
3. quality integrity…………………7
Fundamentals of 4. Quality……….. 10
5. product quality responsibility ............ 11
6. quality risk management ............ 13
(III) Concluding remarks………….. 14
Chairman's speech:
Jiangxi Sunshine Safety Equipment Co., Ltd. sincerely thank all sectors of society, the majority of users of love, support and cooperation!
For more than 20 years, Sunshine Company has always adhered to the purpose of product quality. After years of dedicated management, it is committed to the revitalization and development of the light industrial metal furniture industry. It has continuously introduced the old and brought forth the new, and has achieved remarkable results. The "Sunshine Action Brand Trademark" has been recognized As a well-known trademark in China, Sunshine Action brand compact shelves and bookshelves were rated as provincial famous brand products.
The "sunshine man" in the endeavor will continue to carry forward the "sunshine" spirit of "honesty, pragmatism, pioneering, enterprising and innovation", adhere to the business philosophy of "creating famous brands, serving the country by industry, producing high-quality products for the benefit of mankind, casting integrity and serving the society, stressing innovation and creating brilliance", we will use strong financial strength, high-quality talent team, advanced production equipment and high-tech means, create Chinese famous brand products and promote enterprise products to move towards intelligence.
Chairman of Jiangxi Sunshine Safety Equipment Co., Ltd.: Zhang Jianping
April 1, 2014
Enterprise Profile
Jiangxi Sunshine Safety Equipment Co., Ltd., founded in the tide of reform, is located at 305 Site Avenue, Zhangshu City, where Zhejiang-Jiangxi, Great Beijing-Kowloon Railway, Shanghai-Switzerland, Jiangxi-Guangdong Expressway and 105 National Highway run through it. Is the production of archives, books and security equipment of modern professional manufacturers, provincial high-tech enterprises.
The company has large scale, high starting point, advanced equipment and strong technical force. The registered capital is 101.88 million, the total assets are 183.72 million yuan, and it has three automatic standard production lines. The use of imported CNC equipment for the main material processing and manufacturing; the use of automatic pickling, phosphating, spraying three integrated equipment for product surface treatment. It is one of the few enterprises with the most complete varieties and the largest scale in the same industry in China, and it is also a leading enterprise in China's metal furniture industry base. Our company adopts modern enterprise management system, and has established a management system of scientific management, production automation, product serialization, sales network and service quality. The main products are dense shelf bookshelf series, security equipment series, vault door safe series, military gun cabinet series, office teaching equipment and shelves and other five series, a total of more than 500 varieties.
Since 2002, the company has been listed as a designated manufacturer of archives compact shelves by the National Archives Bureau and the China Archives Society, a member unit of the China Library, an executive director unit of the China Furniture Association, and a deputy director unit of the Metal Furniture Professional Committee of the China Furniture Association. In 2004, the company was awarded the honorary titles of National Honesty and Law-abiding Enterprise, Jiangxi Province Special Honesty Enterprise, Jiangxi Province Private Science and Technology Enterprise, Zhangshu City Top Ten Taxpaying Enterprises, City Top Ten Industrial Enterprises and other honorary titles. Sunshine Action brand products won Jiangxi Province famous brand products and Jiangxi Province famous trademark. The main drafting unit of the national standard for the dense shelf. The company has successively obtained ISO9001 quality management system certification, ISO14001 environmental management system certification, GB/T28001 occupational health and safety management system certification and China environmental labeling product certification (ten ring certification). In 2008, it was rated as an advanced enterprise in quality management, and became a designated supplier of archives and office equipment for agencies directly under the central government and central state agencies. The products have won a number of national patents. The new generation of intelligent compact shelf products have won the independent innovation products of Jiangxi Province and the Science and Technology Progress Award of Yichun City. At the end of 2012, the Sunshine Action trademark won the well-known trademark in China.
In combination with its own development strategy, the company invested 50 million yuan in Jiuting Development Zone, Songjiang District, Shanghai in 2005 to set up Shanghai Huacai Industrial Co., Ltd. Formed the integration of production, supply, marketing and research, leading the rapid development of the new trend of products.
The company attaches great importance to product quality at the same time, attaches great importance to the quality of service. The company has long adhered to the concept of people-oriented and serving the society, established a huge sales network system and a customer service center with strong technology, and established sales companies or offices in most provincial capitals and provincial cities across the country, forming a complete sales and service system. Ensure the fast and high-quality service of pre-sales, in-sales and after-sales, and ensure that customer needs and expectations are perfectly reflected. Endeavour in the "sunshine people", is willing to high-grade products, first-class service, on the road of reform and development with the market, grow with customers, and progress with society.
Body of (II) Report
1. quality concept
Sunshine company follows the policy of "survival by quality and development by brand", takes brand building as a major event in the production and operation of the enterprise, and puts forward the working idea that "technology is the core of the brand, quality is the life of the brand, talent is the guarantee of the brand, culture is the soul of the brand, and innovation is the driving force of the brand.
Product quality is related to the life of the enterprise, and quality is the banner of the enterprise and the display of the strength of the enterprise. The most important weapon for enterprises to seek development in the fierce competition, to defeat strong opponents and gain a firm foothold is product quality. For enterprises, quality is actually a systematic project, which not only involves all functional departments of the enterprise, runs through scientific research, production, sales, procurement and other links, but also includes personnel awareness, quality system, production and operation behavior and even machinery and equipment and other hardware.
In order to make the quality system of the enterprise operate efficiently and optimize the allocation of resources, so as to produce high-quality products, we must first let all staff firmly establish the consciousness of high quality quality and high quality in their minds, and ignore this point. No matter how good the equipment is, no matter how sound the mechanism is, it is difficult to play its due role. The establishment of this kind of consciousness naturally has its value. It will enable employees to consciously abide by the operating procedures in the process of production and operation, and will not be affected by external factors such as "no one supervises, no one sees, and everyone does this". This is not only an objective requirement and constraint, but a higher pursuit than professional ethics.
Quality consciousness is an enterprise from the leadership decision-making level to each employee's knowledge and understanding of quality and quality work, which plays an extremely important role in influencing and restricting quality behavior. Quality consciousness is reflected in the post work of every employee, and also in the post work of the highest decision-making level of the enterprise. It is a kind of willpower to consciously ensure the quality of hardware, software and process materials, work quality and service quality of the products produced by the enterprise that deliver the needs of customers. Quality consciousness is established and influenced by enterprise quality management, quality education and quality responsibility, and is formed step by step and slowly by self-regulation through quality incentive mechanism.
Enterprises carry out targeted quality awareness education among all employees to improve their quality awareness from the following aspects: 1. Today's quality determines tomorrow's market share. 2, grasp the quality from now on, from me. 3. Do better than other competitors. The most important thing is that the quality of products is higher than others. 4, quality is measured by the standard, but reflects the credit and integrity of the enterprise. 5. Grasping quality is responsible to enterprises, owners, society and even employees themselves. 6. Quality is not only a technical problem, but also reflects the quality of employees and enterprises. Enterprises to create a brand as the goal, strengthen brand awareness education. The concept of brand leadership and impact on the future has formed a good atmosphere in which everyone cares about quality and everyone is responsible for brand creation. Through extensive and lively quality awareness activities, the company has accelerated the transformation of the outdated quality concepts of all employees, enhanced the employees' sense of competition and responsibility, firmly established the spirit of love and dedication among employees, and pursued customer satisfaction of 100.
Only by cultivating the team spirit of employees in the education and activities of quality awareness, can the enterprise really implement the total quality management and improve the quality awareness of the enterprise.
2. Quality Management
1. Quality management organization. Under the leadership of the general manager (chief engineer), the quality department inspection, technology department. The deputy general manager shall be responsible for the unified grasp, and the quality inspection department shall be responsible for the implementation to ensure the unified management, unified planning and unified arrangement of the whole process quality. This unified management mode is conducive to the improvement of the technical level of the whole staff and the quality of the personnel, and is conducive to the realization of scientific management and the purpose of improving product quality.
The organization is composed of full-time quality engineers, quality controllers of various processes and personnel with intermediate or above skills, each of which has the right of responsibility. In this system, the ideological and technical quality of each level of personnel (procurement, team inspection, workshop inspection, quality inspection, finished product inspection) is very important. In order to improve the quality of inspection personnel, we have adopted the policy of grasping the ideological quality and technical quality together, and Senior high school the training of low-level personnel. Since 1999, the company has trained more than 101 full-time inspectors, internal auditors and junior, intermediate and senior technicians. In addition, quality inspection vocational education for all employees, amateur training for external quality inspection engineers reached 61 person-times, more than 203 class hours, and various types of technical examinations and competitions were held. The job competition and technical assessment are directly linked to personal economic benefits, which greatly promotes the upsurge of learning technology. During the period, a large number of excellent quality management workers emerged in the enterprise, and the quality management level and technical quality of the whole staff have been greatly improved. In order to organically combine theory with practice.
2. Management responsibilities. In the operation of the two themes of quality and efficiency, the company has re-established and improved the management rules and regulations of the enterprise, standardized product production procedures, and effectively controlled product quality, A series of more than ten management standards have been issued, such as the regulations on quality rewards and punishments, the statistical provisions on quality indicators, the measures for the evaluation of cadre quality performance, the measures for the evaluation of captain quality competition, the measures for the management of after-sales service, and the management of station equipment, and a set of internal quality control management system has been established to raise the quality management work of the enterprise to a new level.
3. Establishment of quality management system. The company has passed the ISO9001 (quality), ISO14001 (environment), GB/T28001 (ten ring) and other authoritative management system certification. Through the system certification work, the company has established a set of comprehensive, complete, detailed and strict quality management and quality assurance rules and regulations and quality assurance documents, these documents include market research, product development, production management, equipment management, personnel management, material management, quality management, production process management, quality standard management, quality inspection, sales management, sales service management, market information feedback and other links, realizing "comprehensive, full-staff and whole-process" quality management, making everything speak with data, and all work has rules to follow, it truly reflects the scientific, systematic and standardized quality management, and improves product quality, management level and quality.
In order to monitor and measure the effective operation of the quality system, the enterprise management department not only organizes an internal audit and a management review every year as planned, but also uses a rolling method to supervise and inspect each department every month, and promptly formulate problems found in the audit. Corrective measures are improved, and punishment and assessment are carried out in accordance with the "Quality Reward and Punishment Regulations" and "Cadre Quality Performance Assessment Measures" of the enterprise. There are no serious non-conformities in previous external audits. While monitoring the effective operation of the quality system, the enterprise management department strengthens the supervision and spot check of the physical quality. In addition to quarterly spot checks on various departments, monthly spot checks on various production processes have been added, and problems found are promptly ordered to be rectified within a time limit, which will be the focus of the next spot check. In the procurement, production process, quality inspection, user feedback and other aspects of the application of statistical technology, quarterly will appear or implied quality problems, the development of corrective or preventive measures for rectification.
4. Corporate culture. In the fierce market competition, product quality is the key to win the market, high-quality products for enterprises to obtain a good market reputation, and thus win the user's pro-gaze. Therefore, in the process of shaping the corporate culture, the top management put forward the business philosophy of "building a brand with integrity, innovating and opening up the future, using our integrity today to create the future of the enterprise", ideologically, implement the concept and quality awareness of "quality is the market, is the life of the enterprise" for all employees, and require employees to warn themselves at all times in every process of production, every step of your operation directly affects the quality of the product and the market reputation of the product. Therefore, strict quality control, the previous process is responsible for the next process, which has become the consciousness of employees in the production process. The improvement of quality awareness has led to a high level of enthusiasm for full participation in quality management.
5. Hold regular quality meetings to speed up the resolution of quality problems. The company regularly holds quality meetings to carry out in-depth quality revitalization activities. When quality problems are found, it actively accepts and speeds up work efficiency and resolution deadlines. Establish a quality audit system, and the finance department includes the direct quality costs and indirect quality costs incurred in the manufacture and sale of products in the statistical items. In regular meetings, there are punishments and rewards. We cannot only reward without punishment, nor can we only punish without reward. We have established a quality incentive mechanism, clarified the quality standards and quality responsibilities of each post, implemented the "quality veto power" and carefully assessed the assessment results. As an important basis for employee transfer, promotion, promotion, reward or punishment, employees are sent to actively participate in quality management activities.
In short, enterprises firmly establish the concept of "quality first", the quality as the life of enterprises and products, with quality to win the development strategy to implement the whole process of workshop production and operation activities, encourage technological innovation, strengthen technological transformation, and constantly improve the quality and grade of products, so that enterprises in an invincible position in the competition.
A quality policy:
To the quality of survival; fully meet customer requirements,
To the credibility of development; continuous innovation and continuous improvement.
Environmental Policy:
Innovative processes; energy saving and consumption reduction; attention to environmental protection,
Continuous improvement; compliance with the law and advocating pollution prevention.
Occupational health and safety policy:
Abide by laws and regulations; safety production should focus on prevention;
Continuous improvement; care for employees put health first.
3. quality integrity
1. Quality/environment/occupational health and safety commitment:
A, product design, quality inspection management. Product design and testing equipment files have been established. Personnel must undergo professional training and pass the examination before taking up their posts. To achieve the goal of zero defects in enterprise quality, various systems, job responsibilities, design, instrument operation procedures, safety knowledge, precautions, etc. are on the wall for implementation. The key content of management is: calibration or inspection, in order to detect the effective traceability of data, continue to maintain the good operation and accuracy of the equipment. For different types and models of testing instruments and equipment, laboratory managers also formulate corresponding maintenance plans and implement them to people to maintain the technical status of the equipment. Contents include: lubrication, cleaning, fastening, wiring, adjustment level, calibration data, etc,
B. Strengthen the quality inspection and acceptance of suppliers' supply. Supervise suppliers to fulfill their quality responsibilities in accordance with the law, strictly control the quality of raw materials in storage, strict process discipline, strict quality control of the whole production process, strengthen the construction of quality supervision team, strengthen the education and training of supervisors, continuously improve their quality, improve supervision means, improve quality improvement ability, and enhance their authority and effectiveness.
C, starting from the basis of total quality management, firmly establish the "quality first, reputation first, customer first" production and operation guiding ideology, pay close attention to the quality control of key processes in the production site, to ensure product quality in line with national standards and the requirements of the majority of consumers.
D. Maintain the management system, take effective measures for continuous improvement, and correct and prevent any deviation from the quality/environment/occupational health and safety policy and quality/environment/occupational health and safety objectives.
E. All employees must follow the company's quality/environment/occupational health and safety policy, quality/environment/occupational health and safety goals and commitments, and continue to provide high-tech products to serve the market with first-class management, high-quality products, and satisfactory services.
2. After-sales service commitment
In order to make customers rest assured to use our products, we now give customers a reliable and effective commitment to product quality and after-sales service:
1. The company guarantees that the products provided are in full compliance with national standards and technical requirements in the bidding documents.
2. Our company guarantees the production, packaging and delivery according to the contract requirements, and provides the product quality guarantee. If customers have new requirements for products, our company has strong design and scientific research capabilities, and is willing to provide you with a full range of services.
3. Once the contract is signed, our company will deliver the goods in time according to the contract requirements (at the same time, submit the corresponding technical documents according to the user requirements).
4. Our company can provide technical advice on products, on-site construction and other services (cable traction head can be provided).
5. Our company's on-site service mainly includes: responsible for on-site installation, debugging, on-site training, guiding operation, ensuring normal operation and other services.
6. Under normal working environment and use conditions, our company's product warranty period is 3 years, and the service life is more than 30 years.
7. If product quality problems are found during installation and operation or normal operation, our company will send professionals to the scene to investigate and deal with them within 24 hours from the time of receiving the customer's phone call or fax, and take customer satisfaction as the premise. If the quality defects of our products cause losses to your company's project, our company will bear the corresponding economic responsibility. To this end, our company has a quality assurance department to provide customers with a full range of services.
8. Quality Assurance Department Tel: 0795-7356729
3. Corporate culture focuses on quality concept
Enterprise culture is the fundamental embodiment of enterprise individuation, it is the soul of enterprise survival, competition and development. It is the basis for building a first-class enterprise.
Company leaders realize that although system and income regulation are the main management tools, these hard management alone is not enough. "Employees are the wealth of the enterprise". The enthusiasm and creativity of employees are related to the future of the enterprise. As everyone who makes up the enterprise, the quality concept and moral concept formed in the enterprise directly affect the attitude of daily work. Therefore, the company focuses on the cultivation of employee spirit.
The company has always attached great importance to the appearance of the factory, invested every year, and made great efforts to rectify the environmental hygiene of the workplace. Many employees don't understand at first. They think that as long as they do a good job in quality and output, they will do whatever it takes. However, they have seen that the factory area is spacious and clean, with new changes every year, a good environment brings a good mood, and the work efficiency has been improved accordingly.
The company should develop a detailed staff training plan every year. There are also a variety of training methods, such as hiring senior engineers inside and outside the company to give systematic lectures, outsourcing training, watching teaching CDs, entertaining and entertaining cultural and sports activities, involving quality, production technology, safety and other aspects. In addition, special personnel will be assigned to run the company wall (brief) report. There will be new developments in the period. The employees are more confident when they see the rapid development of the factory and the strong support of the group company. There are also regular banners and slogans in the factory, focusing on the promotion of quality regulations and quality knowledge. These all-round and lasting publicity and education have imperceptibly enhanced the quality awareness and sense of responsibility of the employees. If they are aware of their position, they can gradually become "I want to do a good job" as "I do a good job", abandoning the views that are not acceptable and almost contrary to the pursuit of high quality, so as to produce quality benefits and improve product quality.
4. quality basis.
1. Product quality standards. The manufacture and service of the company's "Sunshine Action" brand archives compact shelves, safes, student desks and chairs, vault doors, bookshelves and filing cabinets meet the requirements of GB/T19001-2008 Quality Management System Requirements, GB/T24001-2004 Occupational Health and Safety Management System Requirements and Use Guidelines.
2. Regulatory assurance system. The company's quality management regulations and assurance system mainly includes:(1) national, ministerial and provincial regulations, standards (GB) and regulations. Such as: "product quality law", "labor law", "standardization law", "measurement law" and other national standards. (2) More than 20 kinds of internal control standards, inspection processes, technical regulations and various responsibilities formulated by the Technology Department. As the product quality control of the whole plant and ensure the inspection quality of the regulatory basis.
3, quality measurement and inspection management. The key content of management is: calibration or inspection, in order to detect the effective traceability of data, continue to maintain the good operation and accuracy of the equipment. For different types and models of testing instruments and equipment, laboratory managers also formulate corresponding maintenance plans and implement them to people to maintain the technical status of the equipment. The contents include: lubrication, cleaning, fastening, line, adjustment level, calibration data, etc., and the product and testing equipment files are established. Personnel must undergo professional training and pass the examination before taking up their posts. To achieve the goal of zero defects in enterprise quality, various systems, job responsibilities, instrument operation procedures, safety knowledge, precautions, etc. are on the wall for implementation.
4, product certification and accreditation system
Sunshine people always adhere to the purpose of product quality, after years of painstaking management, Sunshine Action brand won the "China well-known Trademark" and "Jiangxi famous Trademark". The company has passed the ISO9001 (quality), ISO14001 (environment), GB/T28001 (ten ring) and other authoritative management system certification, participated in the main drafting and examination of the national standard of compact shelf, was listed as the designated production enterprise of archives compact shelf by the State Archives Bureau and Archives Association, was selected as the executive director and deputy director unit of China Furniture Association and metal furniture professional committee, member of China Archives Society and China Library, and vice chairman unit of Jiangxi Provincial Association, for many years, it has won more than 60 honors such as "abiding by contracts and paying attention to credit", "super integrity", "quality credit AAA enterprise" and "Jiangxi famous brand product", etc., and has become a designated supplier of archives and office equipment of central and state organs.
5. Safety management of equipment. Equipment is an essential tool for the production of products, good equipment condition is a prerequisite to ensure product quality, and its intact rate and accuracy are the key to ensure product quality. The key content of management is: calibration or inspection, in order to detect the effective traceability of data, continue to maintain the good operation and accuracy of the equipment. For different types and models of testing instruments and equipment, laboratory managers also formulate corresponding maintenance plans and implement them to people to maintain the technical status of the equipment. Contents include: lubrication, cleaning, fastening, wiring, adjustment level, calibration data, etc,
Company specific practices are:
1. Technical transformation of key equipment affecting product quality;
2. Establish equipment maintenance system, fixed person, fixed responsibility, regular maintenance;
3. Establish a testing center, introduce advanced testing equipment, and improve various testing methods;
4. Conduct regular metrological verification of testing instruments and meters to ensure that the instruments and meters are in good condition, etc.
5. product quality responsibility.
1. In accordance with the requirements of GB/T19001-2008, GB/T24001-2004, GB/T28001-2011 and other standards, the company establishes a quality, occupational health and safety and environment compatible management system that meets the requirements of the standards at the same time, forms documents, and continuously improves its effectiveness through control and operation, so as to achieve the company's policies and objectives.
2. In order to ensure the adequacy of the quality, occupational health and safety and environment compatible management system, make dynamic identification of the process required by the quality, occupational health and safety and environment compatible management system and its application under different periods and conditions of the company, including management activities, resource provision, product realization, safety prevention, hazard control and different measurement processes, according to these processes, the impact on product quality, occupational health and safety and the environment shall be controlled accordingly.
A, after-sales service commitment
In order to make customers rest assured to use our products, we now give customers a reliable and effective commitment to product quality and after-sales service:
1. The company guarantees that the products provided are in full compliance with national standards and technical requirements in the bidding documents.
2. Our company guarantees the production, packaging and delivery according to the contract requirements, and provides the product quality guarantee. If customers have new requirements for products, our company has strong design and scientific research capabilities, and is willing to provide you with a full range of services.
3. Once the contract is signed, our company will deliver the goods in time according to the contract requirements (at the same time, submit the corresponding technical documents according to the user requirements).
4. Our company can provide technical advice on products, on-site construction and other services (cable traction head can be provided).
5. Our company's on-site service mainly includes: responsible for on-site installation, debugging, on-site training, guiding operation, ensuring normal operation and other services.
6. Under normal working environment and use conditions, our company's product warranty period is 3 years, and the service life is more than 30 years.
7. If product quality problems are found during installation and operation or normal operation, our company will send professionals to the scene to investigate and deal with them within 24 hours from the time of receiving the customer's phone call or fax, and take customer satisfaction as the premise. If the quality defects of our products cause losses to your company's project, our company will bear the corresponding economic responsibility. To this end, our company has a quality assurance department to provide customers with a full range of services.
8. Quality Assurance Department Tel: 0795-7356729 7891588 735775588
B. Performance appraisal methods
As the saying goes: no rules, no countryside, enterprise management is the same. The company has formulated the "performance appraisal method" for each post, and formulated quantitative standards for workload, accuracy, timeliness, maintenance of equipment under management, attendance, and innovation of working methods. Everything is based on the comprehensive evaluation of the data, avoid favoring anyone, and pay the benefit salary based on the assessment results on the basis of the post salary, which not only reflects the more work, but also guides the employees to use their brains, strive to innovate and mobilize everyone's enthusiasm.
6. Quality Risk Management
1. Hold regular quality meetings, led by the general manager, quality inspection minister, technical department and management representatives are responsible for collecting recent quality information, timely rectification to ensure the effective operation of the quality system;
2. Starting from the raw materials entering the factory, 100% of the incoming materials will be tested and inspected to ensure the implementation of the raw material inspection specifications and procurement management system;
3. Set up quality control points in special processes, timely grasp the product quality information of each process, and eliminate unqualified products in the bud;
4. Establish a comprehensive performance account for product quality, conduct quality statistics and quality analysis, rectify the factors affecting quality in time, and adjust the production process in time.
5. Quality complaint telephone number: 0795-7356729 7891588 735775588
6, the establishment of a sound customer satisfaction measurement system.
The company implements customer satisfaction surveys through various channels and methods such as customer satisfaction surveys, questionnaires, online surveys, telephone calls, and special surveys. From the level of customer loyalty, perceived value, satisfaction level, expected product quality level, competitor comparison and other aspects to understand customer information.
a) Questionnaire. Random survey of the company's products, consulting customer satisfaction, and feedback information to the company and relevant departments, the customer is not satisfied with the project to inform the relevant departments to change and improve, within a week to confirm the improvement until customer satisfaction.
B) Telephone survey. Visit customers by telephone and conduct research.
c) Regular visits. The company makes regular door-to-door visits to track the use of products and keep abreast of users' opinions.
Get information to compare with competitors
a) Each regional office shall make irregular visits to local customers to understand the information between the same enterprises in the bidding process and the use of products, listen to the use of products of the same company by customers, and timely obtain customers' needs for products, services and other aspects, as well as local market information.
B) Make full use of network resources to inquire and understand the basic information of competitors, collect the latest developments of competitors through seminars and press conferences held by competitors, and understand information through industry associations and exhibitions.
7. Establish and improve the management of safety infrastructure to create a good safety environment for enterprise development
a) The leaders of the Company shall establish a high degree of safety awareness and ensure the investment of safety facilities and equipment in strict accordance with the provisions of the Safety Production Law.
B) In order to improve the safety knowledge and skills of all employees, strengthen safety awareness and safety responsibility, while educating all employees in theory, create favorable infrastructure conditions for safety production month activities, hold safety fire drills every year, and regularly inspect fire fighting equipment for safety assurance.
c) Safety facilities and equipment must be qualified enterprises in the industry and comply with relevant national standards. Various facilities and equipment to establish accounts, classification, numbering, entry, regular inventory, so that the accounts are consistent.
D) the safety specialist shall regularly inspect the fire fighting equipment, especially the pressure of the fire extinguisher, and rectify the problems in time.
3. closing remarks
In the fierce market competition at home and abroad, sunshine company wants to be in an invincible position, to a large extent depends on the product quality of the enterprise, depends on the core technology and independent innovation ability of the enterprise, and depends on the cultivation and development of the brand. Further carrying out the work of quality revitalization is of great significance for us to promote the optimization and upgrading of the industrial structure and accelerate economic growth. The road of quality revitalization must continue..
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Service Hotline:
Contact address: 305 Site Avenue, Zhangshu City, Jiangxi Province
Address of the factory department: 699 Qingjiang Avenue, Chengbei Industrial Park, Zhangshu City, Jiangxi Province
Sales Hotline:0795-7357588
E-mail:yanguang8888@21.cn.com
